Return & Exchange Policy

Return & Exchange Window

You can request a return or exchange within 7 days of receiving your order. Requests made after 7 days will not be accepted.

Eligibility

• The product must be unused, unwashed and in its original condition.
• All original tags, labels and packaging must be intact.
• The invoice or order details must be included with the product.
• Exchanges are subject to availability of the requested size or colour.

Non-Returnable Items

• Products that have been worn, washed or altered.
• Perfumes, deodorants and other products with a strong smell.
• Products bought on sale or clearance (unless they arrive damaged or incorrect).
• Accessories and innerwear, which are non-returnable for hygiene reasons.
• Customised or made-to-order products.

How to Request a Return or Exchange

1. Call or WhatsApp us on the number below within 7 days of delivery.
2. Share your order number, your name and the reason for the return or exchange.
3. If the product is damaged or incorrect, send an unboxing video of the parcel along with clear photos of the product.
4. Our team will review your request and guide you through the next steps.
5. Once approved, pack the product in its original packaging and ship it to the address we provide.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please inform us within 48 hours of delivery. In such cases, Orelleclothing will cover the full shipping cost of the replacement or refund.

Exchange Process

Once we receive the product and complete a quality check, your new size or colour (subject to availability) will be dispatched within 2-3 working days. If your preferred size or colour is unavailable, you can choose a refund or store credit instead.

Refund Process

• Your refund will be approved after we receive the product and complete the quality check.
• The refund will reach your original payment method within 5-7 working days.
• For Cash on Delivery orders, the refund will be made by bank transfer or UPI.
• Shipping charges (if any were paid) are non-refundable.

Shipping Charges

For returns or exchanges made due to personal preference or size, the reverse shipping cost will be borne by the customer. If the issue is on our side (damaged or incorrect product), Orelleclothing will bear the shipping cost.

Important Notes

The colour of the product may look slightly different from the photos due to lighting or screen settings. Please check our size chart before placing an order. Orelleclothing reserves the right to update this policy at any time.