Privacy Policy

Orelleclothing respects your privacy. By using our website, you consent and agree that you have read and understood this Privacy Policy and that its terms are acceptable to you.

Information We Collect

We collect the following types of information when you browse our website, create an account or place an order:

  • Personal details such as your name, email address, phone number and delivery or billing address.
  • Order details such as the products you buy, order value and order history.
  • Payment confirmation details from our payment partners (we do not see or store your full card, UPI PIN or net banking details).
  • Technical information such as your IP address, browser type, device type and the pages you visit on our website.
  • Messages and details you share with us when you contact us by call, WhatsApp or email.

How We Use Your Information

  • To process, pack, ship and deliver your orders.
  • To handle returns, exchanges, refunds and customer support requests.
  • To send order confirmations, shipping updates and important service messages.
  • To send you offers, new collection updates and promotions, only where you have agreed to receive them.
  • To improve our website, products and shopping experience.
  • To prevent fraud and keep our website secure.
  • To meet our legal and tax obligations.

Payment Security

All online payments are processed through secure third-party payment gateways. Your card, UPI and net banking details are entered on the payment gateway's secure page and are not stored on our website or servers.

Cookies

Our website uses cookies and similar technologies to keep items in your cart, remember your preferences and understand how visitors use our website. You can disable cookies in your browser settings, but some parts of the website may not work properly without them.

Sharing of Information

We do not sell or rent your personal information. We share it only with trusted partners who help us run our business, and only as much as is needed for the purpose:

  • Courier and logistics partners, to deliver your order.
  • Payment gateways and banks, to process your payment or refund.
  • Website, analytics and communication service providers, to operate and improve our website.
  • Government or legal authorities, when required by law.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Data Retention

We keep your information only for as long as needed to fulfil your orders, provide support, and meet our legal, accounting and tax requirements. After that, it is deleted or anonymised.

Your Choices and Rights

  • You can ask us to show, correct or update the personal information we hold about you.
  • You can ask us to delete your account and personal information, subject to legal and order-related requirements.
  • You can opt out of promotional messages at any time by contacting us or using the unsubscribe option in our messages.

To use any of these options, please get in touch with us through our website.

Third-Party Links

Our website may contain links to other websites, such as social media pages. We are not responsible for the privacy practices or content of those websites, and we encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will apply from the date it is posted. We encourage you to review this page regularly.